Frequently Asked Questions
How do you pronounce Allô! Chocolat?
Allô! Chocolat is pronounced “ah-low sho-co-lah”, and means simply Hello! Chocolate! in French.
How should I store my Allô! products to ensure freshness?
Chocolate is quite finicky! We suggest that all chocolate be stored in a cool, dry place. Our store is kept between 65° and 68℉ with humidity levels between 45% and 55%. Though we realize that this is not always possible at home, keeping storage conditions as close to this as possible will ensure your chocolates stay fresh. Kept in these conditions, your chocolates have a shelf-life of approximately 1 month; however, we suggest you enjoy your artisans and signature truffles within 2 weeks for the best flavor. Many people elect to store chocolate in the refrigerator, especially during the summer months. We suggest letting any fridge-stored chocolates come to room temperature before enjoying for best flavor.
What are your hours?
Our regular winter hours are:
- Monday – Friday: 10-6pm
- Saturday: 10-5pm
- Sunday: Closed
Our regular summer hours are:
- Monday – Wednesday: 10-4pm
- Thursday – Friday: 10-6pm
- Saturday: 10-5pm
- Sunday: Closed
The shop is open until 9pm during Friday Night Live
Where else can I find Allô! products?
Can I stock Allô! products in my store?
e would be thrilled to work with you to stock your local store! Please contact us directly at (262) 544-8030 to learn more about our wholesale program.
What is the difference between your chocolate creations?
What happened to my favorite flavor?
Our Chocolatier loves trying new flavors and concoctions! This means that our selection changes, and that your favorite flavor may not be in stock year-round. New flavors are added seasonally, but don’t worry, chances are your favorite flavor will be back!
If you tried something amazing that you think should be brought back, let us know and we will do our best to make sure we create more!
Our products are manufactured on equipment that may process peanuts, tree nuts, soy, gluten, and dairy. Though we have products in the store and online that do not list these allergens as ingredients, they may still contain traces of these allergens.
Do you have sugar-free options?
We have a wide selection of “reduced sugar” assorted chocolates and “no sugar added” products online and in store. Please see “Allergy information” for additional details.
Do you have dairy-free options?
Our 72% dark chocolate is dairy-free. Please see “Allergy information” for additional details.
Do you have gluten-free options?
Though we do not have any certified gluten-free chocolate options, our pure chocolate does not contain any added gluten. Please see “Allergy information” for additional details.
When will my order ship?
Processing and production time varies by product. We do our best to pack and ship all orders 24-48 hours after it is submitted, but this time varies. A friendly associate will contact you if your order will be shipped longer than 48 hours after it was placed. We offer standard ground shipping via USPS.
Can I submit my order online and pick it up at your store?
Absolutely! Just select “Local Pickup” on the checkout page. Once you place your order, we will send you an email letting you know when it is ready for pickup. Please allow 24-48 hours for processing prior to pickup.
We may be able to accomodate same day pick-up. Please call the store to make this request.
We may ask you to show proof of purchase when you arrive at the store (email confirmation, credit card used to pay, etc.).
Can I order something to be shipped at a later date?
We welcome advanced orders! To place an advanced order, enter your instructions in the “Special Instructions” section during checkout. You can also call our store and a friendly associate can take your advance order.
Restrictions and exceptions
Allô! cannot be held responsible for:
- Incorrect or undeliverable addresses or recipients.
- Packages that are damaged or stolen once the delivery company takes possession of the package.
- Deliveries made to unoccupied addresses. We will do everything we can to make sure your package is protected, but a few hours in the warm sun WILL melt chocolate products, regardless of packaging!
- Shipping delays caused by weather, mechanical failure, or other acts beyond our control.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
Shipping during the summer or to warm climates
Shipping during summer to warm climates is always a bit risky! Chocolate is finicky and it’s difficult to know how long the mail carriers let boxes sit on trucjs!
If you like living on the edge, and just can’t wait for your chocolate, please use the following instructions:
Select “Ice Packed and Insulated” from the shipping options for any order being delivered to locations expected to be above 72℉. If you fail to add ice to your order, Allô! will be unable to ship the item in a timely manner. We recommend using this shipping method during the summer months when shipping to warmer states and year-round when shipping to Arizona, California, Florida, and Texas.
NOTE: The ice packs used for shipping typically last 24-48 hours. Allô! cannot be held responsible for damage to products if the proper shipping options are not selected. We may need to contact you during exceptionally warm weather to discuss your shipping options.
Can you deliver my order?
A friendly Allô! associate may be able to personally deliver your local order. We offer this special service for select clients, businesses, and wholesale clients. Please call our store for more information. Restrictions and additional fees may apply.
Cancelling an order
If you need to cancel an existing order for any reason, please contact us immediately. We are only able to accept an order cancellation if the order has not yet shipped. Unfortunately, if the order has been packaged and shipped, we will be unable to cancel or adjust the order.
Incorrect or missing items from orders
We apologize for any inconvenience! Please contact us promptly and we will do whatever we can to make sure you are happy with your order.
Payment & Return Questions
In store: We accept all major credit cards (Visa®, MasterCard®, American Express®, Discover®), cash, and local checks when you make your purchases at Allô! Chocolat, conveniently located in Historic Downtown Waukesha.
Online: We accept Paypal online. If you would prefer to pay with a different method, please call the store at (262) 544-8030 and order from one of our friendly associates!
If I don’t like my purchases, can I return them?
We stand behind our products at Allô! Chocolat. If you are dissatisfied for any reason, please contact us at (262) 544-8030; we will do everything we can to ensure your satisfaction. Shipping refunds may not be available.